Shipping & Returns

Shipping

Orders are shipped using USPS to the USA, and USPS International Parcel to the rest of the world. Shipping options will be shown at checkout. In general, orders go out within 2-3 days from your payment clearing. On occasion, it will take a few days longer if a product is out of stock. If you need your order within a certain time frame, please send us a message at hello@msandry.com and we’ll work to help you however we can! Ms. Andry is staffed full time by just two humans- from creation to shipping- so in busy times like sales and holidays, we might be a little slower than usual. You will get a shipping confirmation email from Paypal and from the Ms. Andry website when your order ships.

Small orders ship USPS First Class and arrive between 2-7 days, depending on your distance from Ms. A HQ (Charlotte, NC). Orders over 1 lb will ship USPS Priority and you’ll have a tracking number sent to you from Paypal. They usually arrive within 2-4 days. In the case of weather and natural disasters, your package may be delayed. Sadly, we cannot change that! But if you have any questions or concerns about a delivery, we will be happy to try and help.

 

Returns

Returns are handled on a case-by-case basis. Please email hello@msandry.com within 14 days of your purchase. If an item arrives damaged, please snap some photos and email them to me so that I can get you a replacement or refund and file a claim with the shipping carrier. Due to the nature of Ms. Andry products- liquids, oils, and sometimes glass containers- we sometimes get issues with leaking or breaking. Postal carriers can be rough on parcels, and if your box goes onto an airplane or through freezing/hot weather, your products may arrive damaged. Let us know if this happens and we will be happy to work with you to reach a resolution!

 

Ms. Andry’s Bath House is a young independent company. Occasionally we make mistakes! Please let us know if you need help with anything and we will get back to you as soon as we can to find a fix.